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Last Updated Monday 21 May 2018
Privacy Policy - CONSUMER

Introduction
This privacy policy (“Privacy Policy”) explains how Irish Forestry Products collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to Irish Forestry Products using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to Irish Forestry Products Ireland and any terms not defined in this Privacy Policy are defined in our Terms.


Summary
We’ve summarised the key points of our Privacy Policy below. If you want more information on a particular section, just click on the Learn more links below to jump to that section.

Information we collect from you and why
Here are the broad categories of personal information that we may collect about you and the reasons why:

A. Information that you provide voluntarily:
  • Transaction Information when you place an Order on our online store in order to:
  1. process your Order and to bill you (though note, Irish Forestry Products never stores your credit card information in our systems);
  2. send you status updates on your Order;
  3. reply to your Order queries and questions and to resolve problems;
  4. carry out analysis and research to develop and improve our Services; and
  5. protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.

  • Registration information when you create a Irish Forestry Products account so we can:
  1. create your account so you can place Orders under our Terms
  2. identify you when you sign-in to your account;
  3. contact you for your views on our Services or products; and
  4. notify you of changes or updates to our Services or products.

  • Information regarding your marketing preferences so we can:
  1. send you customised marketing about our products or services.


B. Information that we collect automatically
  • Cookies and similar technologies so we can:
  1. measure and analyse the use and effectiveness of our Services;
  2. customise and optimise the targeting of advertising for our Services across other websites and platforms; and

C. Information that we obtain from third-party sources

  • Analytics reports and market research surveys in order to:
  1. measure the performance of marketing campaigns for our Services; and
  2. better understand your preferences so that we can customise our marketing campaigns and Services accordingly.

We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the products you want when you want it, no matter what device you choose to use or where you are in the world.

Who we share personal information with
We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
      1. Third parties who support our Services (e.g. partners for marketing or promotions in the forestry and retail sectors based on your preferences);
      2. Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
      3. Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

Legal basis for processing personal information
Irish Forestry Products will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.

International data transfers
We may transfer your personal information to countries outside the one in which you are resident to other countries where Irish Forestry Products or our service providers have operations. The data protection laws of these countries may differ from the laws of your country but Irish Forestry Products takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.

Security
Irish Forestry Products places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

Data retention
Irish Forestry Products will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

Your data protection rights
You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us.

Links to third-party sites
Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that Irish Forestry Products is not responsible or liable for these third-party websites which will have their own privacy policies.

Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

How to contact us
If you have any questions or concerns about this Privacy Policy, please contact us.
Contact details


More information

Information we collect from you and why
The personal information that we may collect about you broadly falls into the following categories:

A. Information that you provide voluntarily:
  • Certain parts of our Services may ask you to provide personal information voluntarily.
    For instance:
  1. Registration information: When you create a Irish Forestry Products account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
  2. Transaction information: We collect information relating to your Orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.
  3. Information regarding your marketing preferences: We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
  4. Feedback: When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our customer support teams we will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.


B. Information that we collect automatically
  • When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
For instance:
    1. Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
    2. Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.

C. Information that we obtain from third party sources.
  • From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
For instance:
    1. Analytics reports and market research surveys: We collect information from our third party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
    2. We may also receive aggregated information in the form of audience segments from third party sources in order to display targeted advertising on digital properties operated by organisations like Facebook and Google.

Our use of collected information
Examples of how we may use this information include:

A. Information that you provide voluntarily
  • Registration information
The registration information you provide when you create a Irish Forestry Products account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.

  • Transaction information
Your transaction information (such as the items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us contact you where necessary.

Irish Forestry Products may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. Where you pay for your Order we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers).

For most deliveries we will use third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order.

We will also analyse information on completed transactions and successfully delivered Orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.

  • Information regarding your marketing preferences
Irish Forestry Products may market to you, where permitted by law, by post, email or telephone about our products or Services.
If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.

B. Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.

  • Cookies and similar technologies
Like many websites and online services we use cookies and other technologies to maintain a record of your interaction with our Services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of Order.

C. Information that we obtain from third party sources
  • Analytics reports and market research surveys
We analyse information we collect from our third-party service providers (such as Google, Facebook and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.

Who we share personal information with
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
  • Third parties who undertake various activities to promote and support our Services. This includes website support and hosting providers, marketing service providers, delivery companies who deliver your Order to you and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence.

  • Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

  • Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.


Legal basis for processing personal information
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when you want it). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” below.

Security
We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measures / industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.

Data retention
Irish Forestry Products will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).

If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

Your data protection rights
Irish Forestry Products respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which Irish Forestry Products handles:
  • If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the “How to contact us” heading below.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
  • Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
  • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Links to third-party sites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by Irish Forestry Products. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
We encourage you to periodically review this page for the latest information on our privacy practices.

How to contact us
If you have any questions or concerns about this Privacy Policy, please contact our Privacy team:
  • By email at:
john@irishforestryproducts.ie

  • By writing to us at:
Irish Forestry Products - Privacy Request
Caherconlish, Co. Limerick.
Ireland
The controller of your personal information is the Irish Forestry Products entity in the country in which you use our Services.

We Accept:
Caherconlish,
Co. Limerick
Ireland
All prices exclude VAT @ 23%
International shipping available. Terms and Conditions apply.
P: 061 351181
E: sales@irishforestryproducts.ie
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